Trustworthy MB-230 Dumps | Valid MB-230 Test Blueprint

What's more, part of that BraindumpsPrep MB-230 dumps now are free: https://drive.google.com/open?id=1bbSCZMBvEF3i-jp6Y3rdIJCLvBzWEcgZ

For years our team has built a top-ranking brand with mighty and main which bears a high reputation both at home and abroad. The sales volume of the MB-230 test practice guide we sell has far exceeded the same industry and favorable rate about our MB-230 learning guide is approximate to 100%. Why the clients speak highly of our MB-230 reliable exam torrent? Our dedicated service, high quality and passing rate and diversified functions contribute greatly to the high prestige of our MB-230 exam questions.

The MB-230 Certification Exam covers a range of topics related to customer service, including configuring customer service apps, managing cases and knowledge articles, configuring entitlements and queues, integrating channels and tools, and designing and implementing customer service analytics. MB-230 exam is designed to test your knowledge and skills in these areas, and you will need to demonstrate your ability to apply your knowledge to real-world customer service scenarios. If you are interested in pursuing a career as a Microsoft Dynamics 365 Customer Service Functional Consultant, the MB-230 Certification Exam is a great place to start.

>> Trustworthy MB-230 Dumps <<

Microsoft Dynamics 365 Customer Service Functional Consultant valid test pdf & MB-230 practice vce material & Microsoft Dynamics 365 Customer Service Functional Consultant latest training test

When it comes to a swift MB-230 exam preparation with the best reward, nothing compares BraindumpsPrep MB-230 dumps. They are made with an aim to provide you the most relevant information and knowledge within a few days and ensure you a brilliant success. Each MB-230 Exam Dumps is unique and vitally important for your preparation. The work you are supposed to do have already been done by our highly trained professionals.

Microsoft MB-230 Certification Exam is a part of the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification. Candidates who pass MB-230 exam and the related MB-240 exam can earn this certification. The Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification validates the candidate's skills and knowledge in implementing and configuring customer service solutions using Microsoft Dynamics 365. It demonstrates the candidate's ability to design and implement effective customer service solutions that meet the business requirements and customer needs.

Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q94-Q99):

NEW QUESTION # 94
Case Study 3 - The Phone Company
Overview
The Phone Company provides mobile devices and services to corporate clients. Each client corporation has different agreements and service level agreements (SLAs) in place. Most clients have agreements that last one year and have 30 cases available. Half the cases may be opened by phone. The other half may be opened by email.
The company has an existing on-premises software system. The current system no longer meets the company's needs.
The support desk is open 8:00 am to 8:00 pm Eastern Standard Time.
Requirements
Support desk
The company plans to implement Dynamics 365. The solution will include a custom entity that needs to be search enabled.
You must configure the system to ensure that you can determine how many support tickets and new orders tickets are received. You must be able to determine which device types have the most tickets opened for issues. Business hours in the system must reflect the hours support staff is scheduled.
Case handling
New cases must automatically route to the correct support group by phone type or new

purchase group without requiring custom code.
The system must automatically create a case when email is received by companies that are not

in the system.
The system must automatically send a response to an email sender upon case creation for new

orders, but not for service records.
Users must be able to initiate routing for manually created cases.

The system must create sub-cases from one customer with different cases and also if the same

issue is reported by several customers. Subcases must inherit the following fields: customer name, contact email address and case title.
Main cases must not be closed until all the sub-cases are closed.

Separate groups must be created for each type of service and each phone type. Access to the

groups must be restricted to team members that support that service or phone type.
When importing from the old system, old cases do not need to be routed to the correct support

group.
Knowledge base
Users must be able to search the knowledge base when opening a new case form or when

checking on cases.
Users must be able to use relevant searches and include any customer entities.

Dashboards
Managers must be able to see a real-time list of open cases, open activities, and expiring

entitlements all on one page.
Managers must also be able to see all open cases, escalated cases and cases by

representatives on one screen. Managers must be able to drill down within each area.
Managers need a dashboard that displays weekly statistics for cases and representatives.

Each representative needs to see their own tickets that are opened for the day, week, and

month as well as their closed tickets.
Service-level agreements
Most customers must be contacted within 90 minutes of their case being opened.

Some customers can purchase faster service on call backs.

Emails must be sent to support managers when service-level agreements (SLAs) are missed.

Support representatives must be able to see a timer on each case form to ensure they are

adhering to their SLAs.
SLA KPIs must be tracked in the system.

SLA KPIs must appear on the case form.

Cases must be able to be placed on hold if issues arise with related contracts.

Issues
Users report they are not able to search the Knowledge Base.
You need to implement service-level agreements.
Which type of agreements should you implement?

A. Contact
B. Standard
C. Enhanced
D. On-demand

Answer: C

Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-service/define-service-level-agreements

NEW QUESTION # 95
You are configuring Dynamics 365 Customer Service workspaces.
Users want to use minimal keystrokes and easy-to-use navigation to open multiple sessions.
You need to configure the simplified navigation experience.
What should you do?

A. Run the simplified navigation settings code in the browser console window within Dynamics 365 Customer Service.
B. Configure the settings in the administration console.
C. Enable the appropriate features in the Power Platform admin center of the Dynamics 365 Customer Service environment.
D. Configure the settings in the Agent Experience area of the Customer Service Hub.

Answer: B

Explanation:
Customize Customer Service workspace
You can use your browser's developer tools to customize some aspects of the Customer Service workspace.
Turn on the enhanced multisession workspace (preview)
With Customer Service workspace open, press the F12 key to open the developer tools window.
In the console window, type the following command and press Enter: Xrm.Utility.getGlobalContext().saveSettingValue("msdyn_MultiSessionLayoutImprovements",true) Refresh the app page.
Note: If you turn on the enhanced multisession workspace, the enhanced experience applies in both Customer Service workspace and Omnichannel for Customer Service.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/csw-overview#turn-on-the-enhanced-multisession-workspace-preview
https://docs.microsoft.com/en-us/dynamics365/customer-service/csw-overview#simplify-navigation-in-customer-service-workspace

NEW QUESTION # 96
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?

A. On the case entity, update the Parent case-Child case 1:N relationship field mapping to include all the required fields that should map from the parent case.
B. Validate that customer and case title fields have not been removed as fields that child cases inherit from parent cases. Add product and case-type fields to the list. The closure preference setting does not need to be changed. This is default behavior.
C. Validate that customer and case title fields have not been removed as fields that child cases inherit from parent cases. Add product and case type fields to the list. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.
D. Set the closure preference setting to Don't allow parent case closure until all child cases are closed.

Answer: C

NEW QUESTION # 97
A credit card company uses Dynamics 365 Customer Service. Agents receive conversations through Omnichannel for Customer Service.
A browser-based internal application Drawees, a history of a customer's payments and credit scores, Vou create an application tab template for the internal application.
if a customer requests a credit limit increase, the agent must use the internal application within Omnichannel for Customer Service to determine eligibility.
Because the internal application requires; maximum) screen space, communications with customers must remain hidden. The internal application must be displayed on the anchor tab.
Once an eligibility check is performed the agent must be able To- chat with the customer again.
You need to create a session template for the company.
How should you configure each area at the template? To answer., select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation
A picture containing text, font, receipt, screenshot Description automatically generated

NEW QUESTION # 98
You need to choose the appropriate actions when using the knowledge base.
Which actions should you choose? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation
Box 1: Email the knowledge base article to the customer
Support representatives must use the knowledge base first to try to solve issues.
The knowledge base article that is used to resolve a case must always be sent to the customer.
Box 2: Link to resolved case
Support representatives must be able to reference the knowledge base when it is used to resolve the case.
Box 3: Create a knowledge base article
If the answer is not in the knowledge base, a support representative needs to create a knowledge base article.

NEW QUESTION # 99
......

Valid MB-230 Test Blueprint: https://www.briandumpsprep.com/MB-230-prep-exam-braindumps.html

2025 Latest BraindumpsPrep MB-230 PDF Dumps and MB-230 Exam Engine Free Share: https://drive.google.com/open?id=1bbSCZMBvEF3i-jp6Y3rdIJCLvBzWEcgZ

Mike Adams Mike Adams

Biography

Trustworthy MB-230 Dumps | Valid MB-230 Test Blueprint

Microsoft Dynamics 365 Customer Service Functional Consultant valid test pdf & MB-230 practice vce material & Microsoft Dynamics 365 Customer Service Functional Consultant latest training test

Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q94-Q99):

Join Our Community