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To become a Salesforce Health Cloud Accredited Professional, candidates must pass a rigorous examination that tests their understanding of Health Cloud architecture, data models, security and compliance, and patient management workflows. Health-Cloud-Accredited-Professional Exam is designed to measure candidates' ability to design and implement effective solutions using Health Cloud, as well as their knowledge of best practices for managing patient data and providing high-quality healthcare services.

Salesforce Health Cloud Accredited Professional Certification Exam is a valuable credential for healthcare professionals who want to demonstrate their expertise in using Health Cloud to manage patient care. Salesforce Health Cloud Accredited Professional certification provides a competitive advantage in the job market and demonstrates a commitment to professional development. With the resources provided by Salesforce, candidates can prepare for the exam and earn this valuable credential.

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Salesforce Health Cloud Accredited Professional Sample Questions (Q70-Q75):

NEW QUESTION # 70
A payer is looking to optimize the workflow for its call center, which focuses primarily on members calling to check on the status of their prior authorization requests.
How should a consultant conduct discovery to define a workflow for these call center users?

A. Build a proof of concept to present to the client and ask them for feedback.
B. Identify personas and ask their to walk through a day in their life, taking notes and identifying opportunities for optimization.
C. Research Industry trends and develop a point of view, then present it to the customer for validation.
D. Use work from another project to Inform the discovery, then review It with the IT department.

Answer: B

Explanation:
To optimize workflows for a payer's call center, conducting a discovery phase requires identifying key pain points, inefficiencies, and opportunities.
* Identify Personas and Walk Through a Day in Their Life:
* Engage call center agents and supervisors who handle prior authorization requests and ask them to describe their daily processes, challenges, and tools used.
* Take detailed notes to map out existing workflows and pinpoint inefficiencies. This approach provides insights into real-world challenges, helping to design tailored workflows that address bottlenecks.
Why Other Options Are Incorrect:
* B. Build a proof of concept to present to the client and ask them for feedback:Building a proof of concept comes later, after completing discovery and requirements gathering.
* C. Research industry trends and develop a point of view, then present it to the customer for validation:While understanding industry trends is useful, presenting pre-determined workflows without first understanding the customer's specific needs risks misalignment.
* D. Use work from another project to inform the discovery, then review it with the IT department:
Reusing workflows from another project may not address the unique needs of this customer's call center processes.
References:
Salesforce Health Cloud Use Case Discovery Best Practices
Administer Health Cloud

NEW QUESTION # 71
In which three ways does Health Cloud meet compliance and regulatory requirements? (Choose three.)

A. Health Cloud is HITRUST certified
B. Health Cloud is GDPR certified
C. Health Cloud helps HIS organization achieve HIPAA compliance
D. Health Cloud is HIPPA certified
E. Health Cloud is HL7 compliant

Answer: A,C,E

Explanation:
Health Cloud meets compliance and regulatory requirements in the following ways2:
Health Cloud helps healthcare organizations achieve HIPAA compliance. HIPAA is a US law that protects the privacy and security of patient health information. Health Cloud offers various features and tools to help customers comply with HIPAA, such as encryption, audit trails, data masking, and consent management. Customers who want to use Health Cloud for HIPAA purposes can sign a Business Associate Addendum (BAA) with Salesforce.
Health Cloud is HL7 compliant. HL7 is a set of standards for exchanging health information electronically. Health Cloud supports HL7 FHIR (Fast Healthcare Interoperability Resources), which is a modern specification for representing and sharing health data. Health Cloud allows customers to integrate with external systems that use FHIR APIs and access FHIR resources within Salesforce.
Health Cloud is HITRUST certified. HITRUST is a framework that provides a comprehensive and flexible approach to security and privacy in the healthcare industry. HITRUST certification demonstrates that an organization meets the highest standards of data protection and compliance. Health Cloud has achieved HITRUST CSF certification for its core services and features.
Health Cloud is not HIPAA certified or GDPR certified. HIPAA certification does not exist as a formal process or accreditation. HIPAA compliance is a shared responsibility between Salesforce and its customers, and each party must implement appropriate safeguards and policies to protect patient data3. GDPR is a European law that regulates the processing of personal data of individuals in the EU. GDPR compliance depends on various factors, such as the type and purpose of data processing, the location of data subjects and processors, and the rights and obligations of data controllers4. Salesforce provides various tools and resources to help customers comply with GDPR, but it does not certify Health Cloud as GDPR compliant.

NEW QUESTION # 72
A provider is looking to implement Utilization Management in Health Cloud and submit and track pror authorizations. Which two capabilities should a consultant customize to achieve this?
Choose 2 answers

A. Customize the Service Request object.
B. Create a new UtilizationManagementSettings record in Custom Settings.
C. Integrate using MuleSoft Direct for electronic Prior Authorizations (ePA).
D. Create a new Support Process to match the customer's process steps.

Answer: A,C

Explanation:
Implementing Utilization Management in Salesforce Health Cloud to handle prior authorizations involves customizing specific components to streamline the submission and tracking processes.
1. Integrate Using MuleSoft Direct for Electronic Prior Authorizations (ePA):
MuleSoft Direct for Health Cloud facilitates seamless integration between Electronic Health Record (EHR) systems and Health Cloud. This integration enables providers to electronically submit and track prior authorization requests, eliminating manual processes and reducing decision times. By leveraging electronic prior authorization (ePA), healthcare organizations can automate workflows, ensure timely approvals, and enhance patient care delivery.
Salesforce
2. Customize the Service Request Object:
The Service Request object in Health Cloud serves as a central repository for managing various patient-related requests, including prior authorizations. Customizing this object allows organizations to align the authorization process with their specific business requirements. Enhancements may include adding custom fields to capture necessary clinical information, modifying page layouts for improved user experience, and implementing validation rules to ensure data accuracy. Such customizations facilitate efficient tracking and management of authorization requests, ensuring that all relevant information is readily accessible to care teams.
Reference:
Get Started with Health Cloud Utilization Management
Manage Authorization Requests in a Provider's Office

NEW QUESTION # 73
Which Salesforce object is used to model a Care Plan?

A. Task
B. Opportunity
C. Lead
D. Account
E. Case

Answer: E

Explanation:
According to the Health Cloud Data Model Developer Guide, Case is the Salesforce object that is used to model a Care Plan. Case is a standard object that represents an issue or request that requires resolution or action. Cases can be used to model care plans by adding custom fields and related objects such as problems, goals, tasks, and timeline events. Account, Lead, Opportunity, and Task are not objects that are used to model a Care Plan.

NEW QUESTION # 74
The Salesforce administrator for ABC Policies Inc, a Health Care Payer Organization, would like to enable the members to enroll in and out of Care Program multiple times. Where, within Health Cloud Settings, should a Health Cloud administrator make changes to accomplish this requirement?

A. Program Enrollee Settings
B. Care Request Settings
C. Health Cloud Settings
D. Care Program Settings

Answer: A

Explanation:
Reference and details below.

NEW QUESTION # 75
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Latest Salesforce Associate Level Exam–Pass-Sure Health-Cloud-Accredited-Professional Reliable Real Exam

Health-Cloud-Accredited-Professional Reliable Real Exam & Valid Health-Cloud-Accredited-Professional Mock Exam

Salesforce Health Cloud Accredited Professional Sample Questions (Q70-Q75):

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